Our Policies
Disclaimer
This website is for informational purposes only and does not guarantee the accuracy or completeness of any information provided.
- Some content on this website may be sourced from third parties. While we aim to ensure accuracy, Kindful makes no representations or warranties about the reliability or suitability of any information or linked material.
- This website and its content are not a substitute for professional medical, psychological, or therapeutic advice. Always seek advice from a qualified health professional.
- Kindful reserves the right to update or change website content at any time without notice.
- This website may contain links to external sites that we do not control. We are not responsible for their content, practices, or privacy policies. Users access such sites at their own risk.
Kindful accepts no liability for any loss, injury, claim, or damage resulting from your use of this website.
Our Commitment to Privacy
Kindful respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We handle your personal information with care, confidentiality, and respect for your rights to privacy and self-determination.
1. What Personal Information We Collect
We may collect the following types of personal information:
- Name, date of birth, contact details, and address
- Health and medical information relevant to the services we provide
- NDIS plan and funding details
- Billing, payment, and administrative information
- Website or communication data such as form submissions or email correspondence
2. How We Collect Information
We collect information directly from you when:
- You contact us, complete a form, or use our services
- Your representative, guardian, or support coordinator provides information on your behalf
- We receive referrals or reports from health professionals with your consent
- You interact with our website or digital platforms
3. How We Use Your Information
We use your personal information to:
- Provide and coordinate our therapeutic and support services
- Communicate with you and relevant professionals
- Manage bookings, payments, and NDIS claims
- Comply with our legal and regulatory obligations
- Improve our services and client experience
- We will only use or disclose your personal information for the purpose for which it was collected, unless you consent otherwise or we are required by law.
4. Sensitive Information
We may collect sensitive information such as health records or medical history only when necessary to provide services. This information will only be used:
- For the primary purpose it was collected
- For related secondary purposes such as ongoing care coordination
- When required or authorised by law
5. Third Parties
Where practicable, we collect personal information directly from you. However, in some cases, we may receive information from third parties such as doctors or allied health professionals. When this occurs, we take reasonable steps to ensure you are informed.
6. Website Cookies
Our website may use cookies and analytics tools to improve performance and user experience. Cookies do not identify you personally, but they help us understand website usage and improve functionality. You can adjust your browser settings to manage or block cookies if you prefer.
7. Disclosure of Personal Information
We may share your information:
- With professionals or organisations directly involved in your care
- With the National Disability Insurance Agency (NDIA)
- With service providers who assist us, such as IT or accounting support
- When required or authorised by law
- We never sell, rent, or trade your personal information.
8. Data Security and Storage
Your information is stored securely in paper and/or electronic formats. We use password protection, encryption, and secure systems to prevent unauthorised access, misuse, or loss. When information is no longer required, it will be securely destroyed or de-identified in accordance with legal requirements.
9. Access and Correction
You may request access to the personal information we hold about you or ask for corrections if it is inaccurate. We may need to verify your identity before releasing information. To make a request, please contact us using the details below.
10. Policy Updates
Kindful may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
Privacy Enquiries and Contact
The Kindfulness ClinicSuite 13, 15–17 Kildare RdBlacktown, NSW 2148If you have concerns about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.